Published in athenahealth design·Jul 5, 2022Using Object Oriented UX in user research — it can be done!When designing complex software, it’s easy to forget that part of what we’re dealing with is content. The content a form is required to capture; the content available to a user to accelerate their work. …Object Oriented Ux6 min readObject Oriented Ux6 min read
Mar 14, 2021Meditation as a Leadership SkillA few months ago, I decided to start a daily meditation practice. Like so many of us, I was struggling with the weight of the pandemic, and the toll it was taking on my team, my family, and my work. …Leadership3 min readLeadership3 min read
Published in UX Collective·Aug 7, 2020Member-onlyStorytelling as a UX superpowerNote: This article is based on a talk that I gave at Leadership by Design: Home Edition. If you want to see the slides, they’re up on Slideshare. Many folks who know me publicly know me from some books and videos on Drupal and design I published for O’Reilly several…Ux Strategy8 min readUx Strategy8 min read
Published in athenahealth design·Apr 12, 2019The lean research memoIn graduate school, I learned usability testing in a very formal, considered way. Tests were planned over the course of weeks, recruiting was handled by a third-party, and test reports were lengthy Powerpoint decks with dozens of issues rated by severity. Then I graduated, and joined an Agile product team…UX4 min readUX4 min read
Published in athenahealth design·Oct 30, 2018Increase your design influence by understanding your organization’s decision-making styleAs designers, we like to think of ourselves as makers. When we’re working on large, wicked problems, the challenge is that “making” is no longer a solo endeavor; it’s something that requires a lot of people and functionality to make happen. This can leave designers feeling like we’ve had to…Design6 min readDesign6 min read
Published in athenahealth design·Aug 21, 2018Creating a sustainable strategy for tackling product-wide UX debt.athenahealth provides network-enabled services for healthcare and point-of-care mobile apps to drive clinical and financial results for its hospital and ambulatory clients — we employ 85+ designers globally to support those efforts. …Agile6 min readAgile6 min read
Published in UX Collective·Jul 11, 2018Maintaining team alignment with experience briefsAh, the creative brief. At once the bane of the creative’s tortured existence and a North Star to guide teams along the path to delivering something great. During my years running a small design studio, I used briefs to help plan projects, and keep clients honest during the design process…Design4 min readDesign4 min read
Mar 6, 2016#DrupalVote: Meet the Candidates Round 1Voting for the Drupal Association Board begins March 7, 2016 and lasts until March 18. If you want more information about my work in the Drupal community, visit my candidate profile on Drupal.org. On February 24, me and several other Drupal professionals met to discuss our candidacies for the Drupal…Drupalvote4 min readDrupalvote4 min read
Mar 4, 2016Why I’m running for the Drupal Assocation board… and why you should elect me.Voting for the Drupal Association Board begins March 7, 2016 and lasts until March 18. If you want more information about my work in the Drupal community, visit my candidate profile on Drupal.org. Why I’m running I have long been an activist — both in the Drupal community and outside of it. In…Drupalvote2 min readDrupalvote2 min read
Mar 2, 2016#DrupalVote: Meet the Candidates Round 2Voting for the Drupal Association Board begins March 7, 2016 and lasts until March 18. If you want more information about my work in the Drupal community, visit my candidate profile on Drupal.org. On February 26, me and several other Drupal professionals met to discuss our candidacies for the Drupal…Drupalvote3 min readDrupalvote3 min read
